Getting Started
3 questions
Creating an account is easy! Click the ‘Sign In’ button in the top right corner, then select ‘Create Account’. You’ll need to provide your email address, create a password, and verify your email. Once verified, you can start ordering right away.
We’re constantly expanding! Enter your address on our homepage or in the location selector to see if we deliver to your area. If we don’t deliver to you yet, you can join our waitlist to be notified when we arrive in your neighborhood.
No app required! Our website works perfectly on all devices – desktop, tablet, and mobile. Simply visit our website to browse restaurants and place orders from any device.
Ordering
4 questions
Browse available restaurants, select items you want, add them to your cart, then proceed to checkout. You’ll need to provide a delivery address and payment method. Once confirmed, you’ll receive order tracking information.
Minimum orders vary by restaurant, typically ranging from $10-15. The minimum order amount is displayed on each restaurant’s page before you start ordering.
You can modify or cancel orders within 5 minutes of placing them, provided the restaurant hasn’t started preparing your food. After this window, contact our support team for assistance.
Yes! During checkout, you can choose ‘Schedule for later’ and select your preferred delivery time up to 7 days in advance. This feature is available for most restaurants.
Delivery & Pickup
4 questions
Delivery times typically range from 25-45 minutes, depending on the restaurant’s preparation time, distance, and current demand. You’ll see estimated delivery times before placing your order.
After placing an order, you’ll receive real-time updates via email and SMS. You can also track your order status by visiting the ‘My Orders’ section in your account.
If your order is significantly delayed, you’ll automatically receive updates. For orders more than 15 minutes late, contact our support team for assistance and possible compensation.
Yes! Many restaurants offer pickup options. You’ll see pickup availability and estimated ready times when browsing restaurants. Pickup orders often have shorter wait times.
Payment & Billing
4 questions
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other digital wallets. Payment is processed securely at checkout.
Orders include a delivery fee (typically $1.49-$2.99), service fee, and applicable taxes. All fees are clearly displayed before you complete your order. No hidden charges!
You can add a tip for your delivery driver during checkout or after delivery. Tips go 100% to the driver. Suggested tip amounts are 15%, 18%, or 20% of your order total.
Refunds are processed to your original payment method within 3-5 business days. For order issues, contact support immediately for faster resolution and possible credit to your account.
Account & Security
4 questions
Click ‘Sign In’, then ‘Forgot Password?’ Enter your email address and we’ll send you a password reset link. Follow the instructions in the email to create a new password.
You can add, edit, or remove delivery addresses in your account settings. You can also enter a new address during checkout for one-time deliveries.
Absolutely! We use industry-standard encryption and never store your full payment details. All transactions are processed through secure, PCI-compliant payment processors.
Yes, you can delete your account by contacting our support team. Please note that this action is permanent and will remove all order history and saved information.
Can’t find what you’re looking for? Our support team is ready to help.
